Terms and Conditions

Effective Date: 01/09/2025

1. Introduction

Welcome to DRONICLE Drone Services LLC (“DRONICLE,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website ([dronicle.com](https://dronicle.com)) and our drone-powered exterior cleaning services. By accessing our website or using our services, you agree to comply with and be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

2. Services

DRONICLE provides drone-powered exterior cleaning services for residential, commercial, and industrial properties in Dubai and the UAE. Our services include:

• Facade cleaning
• Window cleaning
• Solar panel cleaning
• High-rise building maintenance
• Custom drone cleaning solutions

Service Availability:

• Services are subject to availability and may vary based on location, weather conditions, and regulatory approvals.
• DRONICLE reserves the right to refuse service to any client at its discretion.

3. User Responsibilities

By using our services, you agree to:

• Provide accurate and complete information when booking or inquiring about services.
• Ensure the property is accessible and safe for drone operations.
• Comply with all local laws and regulations.
• Not use our services for illegal purposes.

Prohibited Actions:

• Interfering with drone operations.
• Misrepresenting your identity or property ownership.
• Using our website or services to harass, defraud, or harm others.

4. Booking and Payments

• Quotes and Agreements: All services are provided based on written agreements or quotes. Verbal agreements are not binding.
• Payment Terms: Payment is due as specified in the agreement (e.g., deposit, full payment before service, or net terms for corporate clients).
• Cancellation Policy:
  • Cancellations must be made at least 24 hours before the scheduled service to avoid a cancellation fee (50% of the quoted price).
  • No-shows or last-minute cancellations will be charged the full service fee.

5. Liability and Disclaimers

• Limitation of Liability: DRONICLE is not liable for indirect, incidental, or consequential damages arising from the use of our services.
• Property Damage: While we take all precautions, DRONICLE is not responsible for pre-existing damage or issues unrelated to our services. Clients are advised to document the property condition before and after service.
• Force Majeure: DRONICLE is not liable for delays or failures caused by events beyond our control (e.g., weather, regulatory changes, equipment failure).

6. Intellectual Property

All content on our website (text, images, logos, videos) is the property of DRONICLE and protected by copyright laws.

You may not reproduce, distribute, or use our content without written permission.

7. Privacy

Your use of our services is also governed by our Privacy Policy. By using our services, you consent to the collection and use of your data as described in the Privacy Policy.

8. Termination

DRONICLE reserves the right to terminate or suspend your access to our services at any time, without notice, for conduct that violates these Terms or applicable laws.

9. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes will be resolved in the courts of Dubai.

10. Changes to Terms

DRONICLE may update these Terms at any time. Changes will be posted on this page with the effective date. Your continued use of our services constitutes acceptance of the updated Terms.

11. Contact Us

For questions about these Terms, contact us at:

DRONICLE Drone Services LLC
Business Bay, Dubai (UAE)
contact@dronicle.com